Alethia Advanced Diagnostics respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, submit an enquiry, book a diagnostic service, request home sample collection or otherwise interact with us.
Depending on how you interact with Alethia Advanced Diagnostics, we may collect the following information:
We may use the information collected through our website and services for purposes including:
Certain diagnostic services may require health-related information, test details, samples or diagnostic reports. Such information is handled with appropriate care and used only where reasonably necessary to provide requested diagnostic or healthcare-related services and fulfil applicable obligations.
Information may be collected when you submit forms on our website, request home collection, book a test or consultation, contact us by telephone or email, or otherwise provide information directly to Alethia Advanced Diagnostics.
We do not sell your personal information. Information may be shared where reasonably necessary with authorized personnel, healthcare professionals, laboratories, technology providers or service providers involved in delivering or supporting the services requested by you.
Information may also be disclosed where required by applicable law, regulation, court order or lawful request from an authorized government or regulatory authority.
We use reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse or loss.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
Personal information may be retained for as long as reasonably necessary to provide requested services, maintain appropriate diagnostic and operational records, comply with applicable requirements and resolve disputes.
Our website may use cookies and similar technologies to support website functionality, understand website usage and improve user experience.
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
We may use third-party providers for website hosting, communications, analytics and other operational requirements. These providers may process limited information where necessary to provide their services.
Our website may contain links to external websites. Alethia Advanced Diagnostics is not responsible for the privacy practices, security or content of independent third-party websites.
Subject to applicable law, you may contact us regarding personal information you have provided, including requests relating to correction, updating or other applicable data rights.
Where diagnostic services are requested for a minor, information should be provided by or with the involvement of a parent, legal guardian or another person authorized to act on behalf of the minor, as appropriate.
Alethia Advanced Diagnostics may update this Privacy Policy periodically to reflect changes in our services, technology, operational practices or applicable requirements.
If you have questions, concerns or requests regarding this Privacy Policy, please contact us.